For over fifteen years, Stellar has worked with John Lewis and Partners to deliver brilliant retail experiences.
We share a vision for a retail environment built on expertise, consistency and trust. Our store teams are employed directly by Stellar on permanent contracts, carefully selected and fully trained to represent the very best brands within John Lewis – including Sage Appliances, Therabody, AEG, Bosch and Oura Ring.
As an approved agency for design, installation and brand activation, we work directly with John Lewis to deliver new demonstration initiatives, develop virtual conversations, bring client events to life and create impactful floorspace experiences.
The Highlights
15+ year relationship
50+ permanent and dedicated teams across the estate
300+ John Lewis partners trained
66% of all John Lewis Bosch sales
The experience
Across the John Lewis estate, Stellar provides experienced retail professionals who bring products to life through informed conversation and genuine connection.
From the latest wellness technology to premium kitchen appliances, every brand we represent benefits from the strength of Marvesting Group’s structure, the quality of our training and the care we bring to the shop floor.
How we made it happen
Best-in-class retail talent
We support with diarised check ins, annual appraisals and tailored development to ensure motivation, consistency and long-term performance.
Strong operational collaboration
We share monthly schedules with John Lewis managers and provide regular visits from Stellar Account Managers and Field Team Executives. This ensures open communication, efficient planning and fast responses to every retail challenge.
Creativity across every touchpoint
Stellar works side by side with the brands and John Lewis teams to design and install new concepts, deliver immersive product demonstrations and host engaging brand events. Every activation reflects the quality and integrity of both the retailer and the brands we represent.
Beyond the shopfloor
We engage on John Lewis’ digital channels and reach customers pre and post purchase with live chat & video shopping on johnlewis.com and via online masterclasses, exclusive to John Lewis customers.
By combining talent, operational collaboration and long-term partnerships, Stellar helps John Lewis and its brand partners deliver experiences that feel personal, knowledgeable and completely aligned with its promise of outstanding service.
Testimonials
“Just a quick note to say that Michelle received from 2 customers today wonderful feedback about helpfulness and knowledge/expertise. Really wanted to make sure that this was fed back to manager.”
Romana Ashraf, Partner & Team Manager, John Lewis & Partners High Wycombe
“One of the best teams I’ve had the pleasure to work with”
Gavin Sadler, BSH Training Manager UK & Ireland
“It has been such a benefit having the team here at Cheadle as it has allowed partners to have 1-1 training with the team which has helped partners increase their own product knowledge and increased sales. Customers thrive on the full sales experience by the Sage Appliances team due to their in-depth product knowledge and the advice that they give which has definitely led to a higher increase in sales.”
Sabiha Shaikh, Team Manager Cookshop, Utility and Small Electrical John Lewis & Partners
