Our successful partnership with Samsung has been eight years in the making and has culminated in a groundbreaking retail experience.

Based in Kings Cross, London, Samsung KX is their impressive flagship European brand space and Stellar is responsible for providing the people, the intelligence and the performance.

 

 

 

 

 

 

Stellar Samsung KX Case Study People

People

We sourced, vetted and trained more than 80 staff speaking 25 different languages for the space, including core management personnel, product experts and service centre specialists.

Together we are proud to be reinventing the traditional shop assistant by finding unique individuals and raising diverse voices.

 

Our superior month-long training programme involves immersive learning and creative team building delivered by inspiring trainers.

Through progressive management, we promote staff wellbeing and actively encourage career development.

Want proof? We are rated at 95% when it comes to staff satisfaction.

 

Samsung KX People Talking

Samsung Building

Samsung People Gathering

Intelligence

As with all our clients, we carry out regular, relevant in-depth reporting and use the data to drive insight.

These insights provide strategic direction to enable Samsung to maximise sales and increase revenue.

Stellar Samsung KX Case Study Intelligence
Stellar Samsung KX Case Study Performance

Performance

By applying our distinct service philosophy we are able to deliver a complete brand experience through demonstration, conversation, education and live events.

We manage retail operations with innovative digital tools – and it works.

Talk to us to transform your retail performance