Live chat & video shopping
Unlock new e-commerce buying experiences that deliver results
Your end-to-end solution to turn transactional e-commerce into experience e-commerce.
- Put a team of product experts in front of your online customers
- Increase e-commerce conversion rates
- Increase average order value
- Engage 1000s more visitors before they bounce
Join 100s of brands that are already increasing their e-commerce conversions
Address the 98% of visitors that never make it to checkout, with live video chat
Staffed by fully-trained product experts, you can level up your proposition to sell more, boost average order value and create repeat customers. We help you engage directly with site traffic, giving them access to live advice, demonstrations and shoppable masterclasses in one click.
Say goodbye to boring web shopping. Say hello to the ‘personal shopping’ experience, delivered virtually.
- Live video chat and support from real product experts to
aid decision-making and conversion. - Engage and educate users before they bounce.
- Bring the D2C experience to virtual retail, building deeper customer relationships.
- Turn transactional e-commerce into experience e-commerce.
- Broadcast live video shopping from a dedicated, branded studio space.
A recipe for e-commerce growth
Technology
- A ready-made virtual retail tool which can integrate into any existing e commerce solution.
- High-quality video and audio, and low-latency connections create a seamless, buffer-free experience.
People
- Handpicked premium product experts ensure every conversation is perfect for your brand and customers.
- In-depth inspirational training turns them into product experts, customer care specialists and sales masters.
Studio
- Dedicated and branded for you – whether on your shop floor, showroom or back office.
- Regardless of what you sell, we’ll design an authentic experience for your brand.
- Build an environment for education, sales and content creation.
Setting you up for e-commerce success
We will recruit, train and manage a dedicated team of product experts to help you sell more. Whether shoppers connect live via messaging or video shopping, we’ll be there to offer advice, provide inspiration and get them to checkout.
Creating a seamless shopping experience
Your web visitors can easily interact with pre-defined prompts, initiating engagement from our product experts. If a quick message exchange doesn’t do the trick, we’ll video chat customers to our studio where we can provide in-depth advice and product demonstrations to provide comfort, support and confidence in the purchase.
Shoppers open live chat for guidance on your site 
Product experts engage with personal help and advice 
Live video delivered directly from your brand studio Selling more coffee machines to Sage customers online
We unlocked new channels with Sage Appliances to create untapped revenue opportunities with live video shopping. Designed and run by Stellar, Sage Studios is a versatile brand space dedicated to virtual shopping.
From there, our multilingual virtual product experts supercharge conversion, create unique content for social commerce, run masterclasses and host new product launches for our global retail partner.
The Results:
- Conversion to purchase increased x10
- Average order value increased x3
- 40% ROI in year 1
- 2,000 live video chats every month
- Bespoke content creation for masterclasses and TikTok
- 4 languages served across 8 websites
- 4.8/5 average rating for our virtual experts
“The reality is that we just don’t know where, when or how consumers want to engage with us – Stellar gets us connected to consumers across a multitude of platforms, be it in-store, our site, retailer sites, live masterclasses, TikTok and whatever the next platform is that pops up tomorrow. Most importantly Stellar controls a consistent and well practiced narrative across all touch points.”
David Gubbin, President EMEA, Sage Appliances
How virtual shopping and live video chat help you convert more
Why work with Stellar to deliver virtual shopping?
We have a proven track record of delivering quality D2C, virtual and omnichannel experiences for brands directly and in global retailers. We have brought creativity, expertise and data-driven insights to build something unique for their customers, increasing retention and consistently delivering ROI.
FAQs
Ready to increase sales with new retail experiences?
