We deliver bespoke training, exceptional people and real-time analytics across multiple European activations to increase sales and create customers for life.
The Highlights
MORE THAN 100
PERMANENT EXPERTS
IN PLACE, SPEAKING
8 LANGUAGES
£10 MILLION REVENUE
GENERATED IN THIRD-PARTY
RETAILERS EACH YEAR
10 COUNTRIES
COVERED ACROSS
EUROPE
50% ROI ANNUALLY
The vision
Sage, the global retailer of luxury kitchen appliances, selected Stellar as their partner for all physical retail experiences across Europe.
We were tasked with building a team of committed product experts to not only represent the brand in third-party retailers, but to gather valuable data from shop floors to better understand which techniques are the most effective when engaging with customers and making sales.
A Stellar
Experience
We have built the Sage community from the ground up through a series of unique, captivating physical experiences, allowing customers to access expertise and information in eight European countries.
We have built the Sage community from the ground up through unique and captivating physical experiences.
Stellar sources exceptional talent for Sage and intensely trains each individual on all aspects of the brand, from its history and ethos to in-depth product knowledge. In-store, customers are immersed in the Sage experience and, most recently in some John Lewis stores, can take part in an interactive encounter to help match them with their perfect coffee machine.
The exceptional service and aftercare delivered by our experts through physical, virtual and hybrid retail, promotes a culture of community and brand loyalty and gives customers access to a wealth of experiences beyond purchase.
Stellar personnel are also embedded within each Sage team across Europe, allowing us to be completely integrated with the brand and keeping communication channels wide open. Data collected from the shop floor is rapidly analysed and converted to insights, facilitating instant adjustments to Sage’s service to further improve performance.
