We are experts at creating meaningful connections with customers, both in third-party stores or direct-to-consumer, to build your communities.
Exceptional retail strategies
for delivering sales
We improve retail performance for our partners by driving product sales and long-term brand relationships through advanced physical retail strategies. We work closely with your in-house teams to define a strategy that is proven to work. Whether it’s placing product demonstrators in key locations to generate engagement from new customers, executing live masterclasses to nurture existing customers and encourage attachment sales, or launching new products with tactical D2C activity – our physical approach is unmatched in delivering performance.
Every customer interaction is designed to deliver a positive and memorable experience. We monitor and react to every interaction, using real-time data to understand performance and make changes on the day. Our retail teams adapt to changes as they happen, ensuring performance never slips and ROI remains high.
- Retail experience experts and sales teams
- D2C selling, masterclasses and events
- Real-time data and analytics
First-class product experts, bespoke experiences, human connection
We know that great people power great retail experiences. Our in-house recruitment specialists source and select the very best people to engage with your customers ensuring a delta of quality that your customers will forever associate with your brand. Every product expert is chosen specifically for your brand, bringing together product knowledge, personality and confidence to your customers on the shop floor.
At Stellar, we are meticulous in designing retail experiences that ensure your customer’s journey is seamless, unforgettable and captivating. Every touchpoint is engineered to help your customers get familiar with your products, brand and ethos, so they always get an authentic experience; one that educates, inspires and delivers – now and into the future.
- Product experts recruited, trained and managed by specialists
- Retail experiences designed and executed seamlessly
- Pan-European activation
Building memorable retail experiences for top brands globally
Reinventing the physical experience
Our successful partnership with Samsung has been eight years in the making, culminating in a groundbreaking physical retail experience.
Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for providing the people, the intelligence and the performance that builds customers for life.