Finding talent that works for your brand
We know that exceptional brand ambassadors are warm and engaging, empathetic and full of energy – they are the beating heart of any activation. Our specially-selected pool of exciting talent is full of hard-working, switched-on and flexible people who are always eager to learn about new brands and to put their best foot forward. We also ensure that each brand ambassador is equipped with knowledge of the latest bespoke software, making it easier than ever to integrate into your business.
Before being accepted onto our book, each of our brand ambassadors are interviewed, in person, by one of our highly-skilled experts. This allows us to fully access their capabilities and suitability for your brand.
Enabling excellence & success
We know that prioritising impeccable customer service from brand ambassadors is key to producing an unforgettable experience. Our award-winning talent book has been curated over many years to ensure that all Stellar brand ambassadors meet the highest expectations, no matter where they are. We create a bespoke training programme for our ambassadors before every new job, helping them to get acclimated with your brand and your philosophy.
Depending on the exact specifications of your campaign, our training regime ranges from a simple webinar with a followup questionnaire to an in-depth, structured introduction programme at a specialist training venue. Whatever we feel your activation needs, we equip our ambassadors with the training they need to excel.
Performance management from day one
Our unique performance management strategy is based on three pillars – motivation, support and monitoring. At Stellar, we run a mixture of intensive programmes for our brand ambassadors. This is a blend of structured and ad-hoc programmes designed to increase brand affinity and knowledge.
During any activation, we provide on-support from start to finish, as well as multiple two-way communication channels and on-going training. We also monitor their performance throughout any campaign so that we can suggest improvements throughout its lifetime.